Renaissance Cairo Mirage City Hotel

The staff are excellent, particularly at the pool bar, Remoon is super friendly and customer service is top notch. The shisha is great and the staff member for this is so attentive but never intrusive. The meals in the restaurants I tried were all good and priced reasonably. Although this hotel is far from main attractions, it was easy to book a car for the day through the concierge. We attempted to start our trip in Giza but on arrival there made the decision to stay further out and travel in. If you require good standards and peace during your holiday, I recommend staying at this hotel.

Whatt started off as a nightmare holiday, turned into one of the greatest family trips we had! I stayed at the Renaissance (R) from 22 Feb to 2 March. Booking.com hotel messed up our original hotel reservation and after hours of being stuck in limbo for almost 5 hours with parents who have helath problems (including arthritis, Alzheimer’s, depression, joint problems etc), the holiday got significantly better after we checked into the Renaissance Hotel. Upon arriving at the R, it seemed like there was not enough room for my family to stay (6 of us altogether). Mostafa Ammar, the manager, came to the rescue. After explaining to him what had happened to my family and how my priority was to ensure my parents could take their medication and go to sleep (it was almost 6am!!!) that was the first thing Mostafa did. He also gave my parents’ first night stay free of charge- what a moving gesture! He sorted out the full 9 nights stay planned in Cairo, so my family accommodation was no longer a worry. It turned out to be a fantastic stay, despite being borne of somewhat of a disaster from booking.com. Things only got better. A fantastic hotel, gorgeous details, fabulously large rooms with excellent decor, facilities and super cosy beds. Staff were kind and helpful (most of them anyway!). Breakfast was just bliss- Tamer would bring my father bananas specially, as those were his favourite and he would always tend to my family table. The staff were friendly, always smiling and very attentive. The R gave a lovely surprise for my parent’s wedding anniversary which was extremely thoughtful. The room cleaners- wow, how are they the sweetest people? They deserve a payrise! Big smiles, positives vibes and left the room perfectly tidy. Every part of the room was 10/10 job, usually there are bits that are untouched at times other hotel stays but I had absolutely no complaints. The poolside food is really good, much better than the room service food in my opinion.

Lovely breakfast, great staff!! Breakfast staff, Mustafa, Achmed Mohamed, Irene and Saima from housekeeping were outstanding!! All the staff members were more than helpful and professional. I would definitely recommend this hotel!!

Mahmoud Mahmoud Mahmoud at the concierge unit. He made our journey to be smooth and very memorable. We did not make bookings for the cruise thinking we will do them when we arrive in Cairo. To our suprise, everything was fully booked - but not to Mahmoud. He was on the phone call the whole day , literally, to get us space which he successfully did. Thank you so much Mahmoud. Ohh before i forget, we did not get 2 of our bags on arrival at the airport and arrived 4 days later when we were already at the cruise. Guess what, Mahmoud delivered the bags from Cairo to Luxor straight into our cabins. You are such a shining STAR Mahmoud

Amazing staff, great hospitality clean and comfortable rooms. The best part was the meet and greet person at the airport. He was very efficient in getting me out of the airport after getting me the visa on arrival and through the passport control. Kudos to the staff you are amazing 👍🏼🏅🏅🏅🏅